Use code FIRST10 for 10% off your first order. (Min order value £30)

delivery & returns

delivery

**Note I only currently ship in the UK**

1) Standard Royal Mail 1st class - not tracked - delivery = £3.68
Please allow up to 5 working days for delivery

2) Standard Royal Mail 2nd class - not tracked - delivery = £2.99
Please allow up to 5 working days for delivery

3) Royal Mail signed for 1st class delivery = £4.68
Please allow up to 5 working days for delivery

4) Royal Mail signed for 2nd class delivery = £3.99
Please allow up to 5 working days for delivery

**All online orders will be packed and posted twice a week. This will be at 
4pm on a Monday and 4pm on a Thursday**


Pick up option if you live in North West London

If you live locally (NW London; Hillingdon, Harrow, Hertfordshire etc) you are very welcome to collect your order from me. The click and collect will be operational Monday to Thursday between the hours of 10 am to 3 pm by appointment only as it will be from my residential home, HA4 Ruislip, London. Time slots will be arranged via email (hello@ecomarketstore.co.uk)

 

**Please select your delivery option at check out**


packaging

Everything used for postage and packaging is recyclable, this includes the: 

  • Brown paper tape
  • A4 brown envelopes
  • Paper mailing bags
  • Protective packaging
  • Kraft sticker logo labels
All of the above can be placed in your usual home recycling bins/bags that are collected by your local councils. Please don't forget to recycle!



returns and refunds

I hope you are happy with your items.

If for any reason you have an issue or are not satisfied with your order please drop me a message at hello@ecomarketstore.co.uk and I'll get back to you as soon as I can with a solution. Please notify me within 48 hours of receiving your order.

Due to the nature of some of the products I have stocked, there are some that I am unable to accept back due to hygiene reasons, so please contact me if you have any questions.

Decide you don’t want something when it arrives or ordered the wrong item? Simply keep everything packaged and unused, then pop me an email at hello@ecomarketstore.co.uk to inform me that you wish to make a return. I will send you further instructions via email for the return.
(Note: you will need to pay the postage for the return and some items, as I mentioned, I cannot accept back due to hygiene reasons).

Orders that have been returned by royal mail signed for delivery because the orders haven’t been collected, refused, or have an incorrect address, once returned to us will be refunded minus the original shipping cost.

Thank you.